New ID Customer Service Charters

New ID

Customer Service Charter

New ID Living have been designing and furnishing residential properties in London and throughout the UK for the last 20 years. We pride ourselves on the high level of service we deliver to our clients, which has prompted us to set out a clear customer charter.


We will:


  • Be honest and open in all our communications. Ensure all our marketing material is clear and representative of the products on offer.
  • Provide clear and simple quotations.
  • Offer a 12 month warranty on all items we supply.
  • Notify you of any amendments to your order.

  • In the event of an item being damaged upon delivery, offer a replacement item within 14 days wherever possible.
  • Ensure our fitting teams are polite, courteous and clean up after installation.
  • Turn up when we arrange to.
  • Respond to any communications without delay.
  • Listen to you if you have any concerns.
  • In the unlikely event that you wish to raise a complaint, allocate a senior member of our team who will ensure your issues are dealt with in person. We value our customers’ feedback, if you have any comments please do let us know.

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